Frequently Asked Questions

Rooms are available for check-in from 3.00pm onwards. In the case of an earlier arrival, we try our best to accommodate our guests where possible. Please note that an earlier check-in is subject to room availability and an additional charge may apply. To guarantee an early arrival, please contact our reservations team on +44 (0)28 9445 7000

Check-out is at 11.00am on the day of departure. In the cases of late departure, we try our best to accommodate our guests where possible. Please note that a late check-out is subject to room availability and an additional charge may apply. If you plan to avail of a late check-out, please arrange with our reception team during your stay.

Advance check-in service is available to our guests who receive the advance check-in email before their stay. In this email you will find everything you need to know regarding your stay with us, including parking and transport information, things to do in the area, breakfast and dining options, room upgrade options as well as offers and much more. Save time at the desk and enhance your stay with our special offers.

Yes, hotel guests can leave their luggage with the reception until your room is ready or you are ready to depart. Please ask at reception and a member of staff will assist you.

Yes, Maldron Belfast International Airport is pleased to offer complimentary Wi-Fi in all public areas and bedrooms.

Yes, we offer a full laundry service via an external company

If you have left any items behind following your stay at the hotel, please contact us directly via phone on +44 (0)28 9445 7000 or email reception.belfast@maldornhotels.com and a member of our team will be in touch to organise collection or postage if the item is found.

No, pets are not allowed in the hotel, with the exception of guide and assistance animals.

Yes, our reception desk is staffed 24 hours a day.

Maldron Hotel Belfast International Airport operates a strictly non-smoking policy within the entire hotel. A deep cleaning fee will be charged to guests who are found to be in breach of our no smoking policy.

Yes, we are proud to be verified as offering superb levels of accessibility throughout our hotel. Please contact us if you would like any additional information.

Yes, we sell gift vouchers at our reception area as well as online which can be used across various Maldron, Clayton and sister properties for overnight accommodation, dining and leisure facilities (where applicable).

Yes, complimentary boarding pass printing is available in the hotel lobby along with airline check-in and airport flight status screens so you know exactly when to leave for your flight.

Yes, travel adapters are available in our vending machines (subject to availability).

No, currency exchange is currently not available in the hotel.

No, Maldron Hotel Belfast International Airport does not have any leisure facilities on-site.

Our hotel is located just a 2-minute walk from Belfast International Airport. Just a short walk across the zebra crossing outside the hotel.

No, our hotel is only 50 metres from Belfast International Airport terminal entrance so there is no need to arrange transfers. Hotel staff can arrange for special assistance over to the airport. Please contact reception to arrange this service (subject to availability).

It takes approximately 45 minutes to get from the hotel to Belfast City Centre via bus and 25 minutes via taxi. There is a 24-hour service operated by Ulsterbus from the Airport Terminal. Local Taxis are also available for an approximate cost of £40.

Buses with the number 300 or 300A come every 15 to 20 minutes and can be taken from just outside the airport terminal building. There is also taxis available just outside the building.

Yes, we offer 200+ complimentary car parking spaces for customers during their stay. Additional car parking is also available with one of our Park,Stay,Fly packages, that must be pre-booked with your reservation. Unauthorised parking will incur a charge of up to £60 per day and a £60 release fee. Please contact our reception team on +44 (0)28 9445 7000 before arrival to check availability and to add car parking to your booking.

Yes, we offer competitive Park, Stay & Fly packages. Additional car parking is available when pre-booked with your reservation. Please contact our reception team on +44 (0)28 9445 7000 before arrival to check availability and to add car parking to your booking.

Yes, all the main car hire companies associated with the airport are within walking distance of the hotel.

There is a Marks & Spencers food court nearby the airport and some duty-free outlets within the airport terminal. Local shops would be a short drive away in Antrim or Junction One shopping centre. Belfast city centre is approximately a 25-minute drive.

Maldron Hotel Belfast International Airport boasts 107 comfortable and spacious hotel rooms. Depending on your needs, you can choose between 5 different room types, including standard double, standard twin, executive, family and accessible rooms. We also have interconnecting bedrooms available. Please check availability with our reception team.

Yes, we have 3 accessible rooms with wide door frames available in the hotel. We have a low bathtub or walk-in shower options with grab rails.

Yes, we offer rooms for families of all sizes. Standard small family rooms and standard large family rooms sleep up to 2 adults and 2 children (under 16) in the same room. Our adjoining suites offer the privacy and comfort of two separate en-suite bedrooms.

Yes, we can provide a travel cot if required (subject to availability). We would ask that you let our team know prior to arrival if you require a cot to avoid disappointment.

No, our hotel rooms are soundproof. As long as your window is closed you will not hear any noise.

No, our hotel rooms have heating control only. Fans are available on request.

Yes, wake-up calls can be arranged with our reception team.

Our Grain & Grill bar and restaurant is open 7 days a week serving great quality food at reasonable prices from breakfast right through to lunch and dinner. Our Red Bean Roastery coffee dock serves delicious snacks and barista coffee daily.

We are renowned for a great selection of breakfast options available each morning. Choose from traditional cooked breakfast items as well as healthier and nutritious options to kickstart your morning. Continental breakfast is served daily at our Grain & Grill restaurant from 5am, cooked breakfast begins daily at 6.30am served until 10am Monday to Friday and until 10.30am at weekends and bank holidays.

Maldron Hotel Belfast International Airport offers both room only and bed & breakfast rates. Room-only rates do not include breakfast. If breakfast isn’t included in your rate, you can still purchase breakfast on arrival at £12 per person for buffet breakfast.

Yes, all of our menus have a full allergy listing. Please inform your waiter if you have any allergies, vegetarian or dietary requirements and our kitchen team will be delighted to assist.

Yes, we offer a dedicated menu for our little ones.

Yes, in-room dining is available daily. You can order from our Click & Go menu, available through our Guest Service Platform. The food can be collected at the collection point in our restaurant at your requested time.

Yes, we have 7 flexible meeting rooms that vary from boardroom style set-ups to medium-sized rooms to our large Island Suite – perfect for events. All rooms have been newly refurbished and include state of the art AV.  All have natural daylight and air-conditioning.

Yes, we do facilitate conferences and have our Island Suite which can hold up to 250 people theatre-style and has 2 large projectors and screens in the room, natural daylight and in-room temperature control. We also have 5 other meeting rooms which are perfect for break out rooms and we have a large dining area also.

Depending on the meeting room and set up, our meeting rooms can cater from 2 to 250 people theatre-style.

All our meeting rooms are equipped with standard presentation facilities (LCD projector and screen), flipcharts and stationary. In addition, free high-speed Wi-Fi will be provided complimentary in all meeting rooms as well as in-room temperature control is available.

Yes, we offer a range of dining options for meeting room delegates, ranging from tea, coffee and snacks to lunch items such as sandwiches and hot fork buffets.

Signing up and being part of Click On Maldron means you can save €10/£10 off every room every night, every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Click on Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.

he best way to book is online on our website where you can easily see our best rates and what exclusive offers and packages are available. Alternatively, you can call us on +44 (0)28 9445 7000 or email reception.belfast@maldronhotels.com 

If you have not yet received a booking confirmation by email, please check your junk/spam folder of your emails. Alternatively, you can also contact our reservations team.

Maldron Hotel Belfast International Airport accepts all major credit and debit cards as well as cash and online payments.

A valid credit/debit card is required to secure all bookings made online or over the phone, unless in cases where this is otherwise stated. Please note that nothing is charged to the card at booking stage when booking directly with the hotel (with the exception of advance purchase offers or bookings that require a deposit. This will be clearly outlined in the special offer terms and conditions).

For all rooms that are being paid for in cash must be accompanied with photographic ID, a valid credit or debit card to secure the booking, no rooms will be let unless payment is guaranteed.
A cash deposit will be required for all hotel accommodation cash payments which will then be refunded upon departure.

Under 12’s are considered to be children.

To book a hotel room, you must be at least 18 years old. All under 18s must be accompanied by a guardian or parent.

Yes, we accept walk-in bookings (subject to availability). However, we would always recommend to call ahead to the hotel or booking online prior to arriving to secure your reservation and to avoid disappointment.

Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Please contact our reception team at any stage during your stay and we will happily arrange the rest for you.

If you have booked directly with the hotel, you can amend or cancel your booking by visiting the ‘Manage Booking’ section on our website by using your confirmation number and email address. Alternatively, you can call us directly to cancel or amend your booking.

If you have booked the reservation directly with the hotel over the phone or online, Maldron Hotel Belfast International Airport offers free cancellation up to 2pm prior to the day of arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.

If you have booked via a third-party website or online travel agent, you will need to contact them directly to amend or cancel your booking as we cannot do that on your behalf. Please note that third party websites and online travel agents have their own cancellation policies, so please refer to your confirmation email.

If you do not show on the day of your booking or didn’t successfully cancel, you will be charged the full amount for your first night’s stay. If you have booked our “advanced purchase” or “prepay and save” rates, you will incur a 100% penalty charge for the entire duration of your stay.